One Platform. Three Carriers. Every Dialing Mode.
Predictive dialing, an in-path compliance engine, WebRTC through Cloudflare, AI on every call, and native CRM sync — the enterprise stack, without the enterprise tax.
📡 Multi-Carrier BYOC
Twilio, SignalWire and Telnyx behind a single carrier abstraction. Bring your own account, stay carrier-of-record, and pay your carrier directly — no resold or marked-up minutes.
- Twilio (LaML), SignalWire (Fabric) & Telnyx (Call Control)
- Per-tenant — or per-agent — carrier selection
- Outbound dial, cancel, redirect & AMD across all three
- Voicemail drop without waiting on the beep
- No telecom markup, ever — the spread stays yours
OMEGA DIALER 🌐 WebRTC Through Cloudflare
A browser softphone with no plugins, no desk phones. Per-carrier WebRTC tokens are minted at the Cloudflare edge, with Cloudflare Realtime TURN/SFU as the audio backbone.
- In-browser softphone — carrier-switchable on the fly
- Mute, hold, DTMF keypad & transfer
- Cloudflare Realtime TURN for reliable NAT traversal
- Supervisor monitor / whisper / barge over the SFU
- Edge-minted tokens — no carrier secrets in the browser
⚡ Four Dialing Modes
One call engine, every cadence. Built on Cloudflare Durable Objects so pacing, ratios and abandonment are computed in real time — not bolted on.
- Predictive — FCC pacing governor holds abandonment <3%
- Power & progressive — multi-line throughput per agent
- Preview — agent reviews the lead before connect
- Inbound IVR/ACD & blended queues
- Live AMD routes humans to agents, machines to the next dial
OMEGA DIALER 🛡️ Compliance Engine, In the Dial Path
Compliance isn't a checkbox here — every dial passes through the gate before a carrier is ever touched. A non-compliant call simply can't be placed.
- DNC scrub — tenant lists + federal/state hooks
- TCPA calling-window enforcement by lead time zone
- Pacing, abandonment governor & lead recycle
- Turnstile-gated consent capture with SHA-256 audit hash
- Verbatim consent records mirrored to your own storage
🤖 AI on Every Call
Cloudflare Workers AI runs in the call path — transcription, coaching and summaries without a third-party AI bill or a separate vendor.
- Real-time transcription & live coaching cues
- Answering-machine detection (AMD)
- Post-call summaries & auto-disposition hints
- RAG knowledge search at the agent's fingertips
- Recordings & transcripts stream to your own R2 storage
OMEGA DIALER 🔗 GoHighLevel + Numbers & A2P
Native CRM sync and self-serve number provisioning — onboard a campaign end to end without leaving the console.
- One-click GoHighLevel OAuth connect
- Inbound webhooks + two-way contact sync into the lead pool
- Search & buy numbers by area code, any carrier
- A2P brand & campaign registration lifecycle
- CSV import with column mapping + full REST API
Built for the floor — and the people running it
🎧 Agent console
Claim-next leads, live transcript, scripts, coaching cues, dispositions in a keystroke, SMS inbox and knowledge search — all in one screen.
📊 Manager wallboard
Live fleet view, connect/abandon rates, pacing controls, and monitor / whisper / barge into any live call from the browser.
⚙️ Admin control
Carrier BYOC setup for all three providers, DID inventory & A2P, GHL connect, consent forms, compliance policy and seat billing.
See It In Action
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